Chris Burgess started MailPlus in 1997 after a conversation with a courier in a lift. 

Fast forward to 2022, MailPlus is still centred around conversations, good people and strong relationships.

Chris recalls the conversation that started it all;

“I used to work at Myer in Melbourne and every morning I shared the lift with a courier. We used to talk about football but one day I asked, “What's with the bag over the shoulder?” 

He said, “It's mail for the stores from the post office down the road”. 

I asked him what they charged and the time it took. 

$25 for 5 minutes was the answer.  

I thought, if I had a good concentration of customers around post offices, I’d be able to undercut and provide a better service.”

The next day Chris took a day of sick leave and observed all the couriers pouring into the post office. He then flew to Sydney and did the same thing.

He resigned, borrowed $10k from his mum and MailPlus started its journey of improving local businesses.

No more ‘end of day’ rushing to the Post Office

MailPlus has a nationwide positive impact on local business owners via the relationships that have changed their business for the better.  

Nic Cooper, owner of Annukka Clothing says of MailPlus owner-operator Ratu Clarke;

“Having the personalised service of one driver, Ratu, has been a game changer for my business.

Not only has Ratu become a genuine friend who I look forward to having a chat with at the end of each day, it is one less thing I need to worry about within my business. He is always reliable, friendly and has impeccable customer service. He goes above and beyond if I ever need anything more than the usual.

No longer needing to do the madness ‘end of day run around’ to the Post Office allows me to concentrate on other areas of my business.”

Ratu echoes her sentiment;

"Building relationships would have to be one of the best parts of the job for me. I’m a big people person, so getting to see clients that I consider mates on a daily basis makes my day."

Customers at the centre

Servicing customers goes above and beyond regular delivery tasks with MailPlus. It is clear that people (both customers and staff) are at the centre of all decisions made within the business and this carries on to the franchisees and how they interact with their customers.

Chris said, “Sometimes customers might want flowers delivered, or lunch. Our people know the local areas and businesses so well they can help with anything their customers need, delivered to their office or their home.” 

The warmth and rapport built with MailPlus and their customers certainly begins with founder Chris. With 140 franchisees and 250 vehicles on the road, that’s a lot of people dedicated to making a difference to nearly 8,000 local businesses.

Find out more information HERE about the friendly team at MailPlus.