Bev Taylor used to be a Telesales Team Leader in the United Kingdom, an Account and Service Manager in Australia and even spent
a few years as an Officer Manager for a small charity.

“I think that’s what’s helped me to get a really good understanding generically of running a business”, says Bev. “This knowledge has really helped me when starting my own small business”.Door knocking and going to see customers at their office are Bev’s two main business activities, “both of which are needed to grow a business”, Bev says. “A quarter of my day is doing customer proposals and
fielding queries as a part of the account management side. And about 10% of my day is spent on business areas such as financials”.

Like many franchisees, Bev took over a year to decide which franchise was right for her; because she’s not a “risk taker and didn’t want to lose all her savings”. But, after learning about the success of franchising overall, she decided to buy an InXpress franchise due to the brand’s “proven track model and residual income”.

To ensure success, she looked to others for guidance. “I’m very lucky I’ve got two mentors within InXpress and I’ve secured them through my own doings like making sure I go out and build relationships”, says Bev. Despite working in a few male dominated areas, Bev has been nominated for two awards: NSW Woman of the Year and NSW Single Unit Franchise of the year.

“Bev has been able to build her business with little or no contacts; it’s a pretty amazing success story”, says InXpress General Manager Australia, Glen McKay. It’s because of franchise owners like Bev that InXpress is able to position itself as a truly national franchise and grow 40% year-on-year. “We’re looking Freight Expert InXpress is supporting businesses to succeed to bring on 12-15 more franchisees in 2017 across the capital cities, as well as secondary cities like Geelong and Wollongong”, explains Glen. “The Asia Pacific is the fast growing region with InXpress. In the United States and the United Kingdom, they already have similar freight models but no one in Australia has ever seen our type of model before”.

What makes InXpress so unique is that the target market is small businesses. “The big freight companies target brands like Apple but, that’s not us”, explains Glen. “We focus on small to medium enterprises and give them the personalised service they won’t get from brands like DHL”. Whether it’s a franchisee or small business, InXpress is helping business owners succeed.

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