Summary

Widely known for its array of both sweet and savory baked goods, Muffin Break also serves its famous award-winning signature blend coffee, perfect for the espresso aficionado.

Within its diverse product range, Muffin Break caters to the dietary needs of many customers offering gluten-free, dairy-free, low fat and Weight Watchers® endorsed products.

The Muffin Break concept originated in Canada in the 1970s and was later acquired in the 1980s by the Foodco Group.

Muffin Break arrived in Australia in 1989 and set up its first store in Coolangatta, QLD. It was from here the concept was refined to meet modern consumer needs where it has become a unique bakery café business and a market leader in its category.

Year Business Established

1989

Skills Needed

QUALIFICATIONS AVAILABLE:

- Food Safety Supervisor Qualification
- Accredited Barista Program
- Certificate 3 in Hospitality (includes: Food Safety
- Supervisor Qualification and Accredited Barista Program).

TRAINING DELIVERY PLATFORMS

These specialised accredited training courses are delivered:

- At Muffin Break’s state of the art Centre of Retail Excellence (CORE)
- Online through Muffin Break’s eLearning and communication portal
- At Muffin Break Training Stores
- At Muffin Break franchise partners’ own business.

Training

TRAINING OVERVIEW
Our nationally recognised training course is compulsory for all new franchise partners and consists of:

Pre–CORE 1: Online Muffin Break specific training that covers modules such as: manual handling, emergency procedures, sandwich theory, food safety, barista program, cleaning and customer service.

CORE 1: Is an in-depth three week program of training and assessment at the Foodco Centre of Retail Excellence in Sydney.

Through classroom style learning, hands-on training and real store experience, franchise partners complete training modules in coffee, both theoretical and technical, kitchen and front of house skills, financial management, HR and staff coaching.

Training Store: Five days of training in an operating Muffin Break store to hone new franchise partners’ experience with support from an experienced franchise partner and their team.

In Store: On the opening or hand-over of a Muffin Break store, franchise partners receive an initial seven days of field support by a minimum of 2 accredited Muffin Break Operational Field Consultants. Franchise partners also continue to log their barista hours and complete further online training modules.

CORE 2: Occurs approximately 6 months post store opening and offers real data finance, customer service and leadership management. In addition to the delivery of the best practices and relevant training to further grow franchisees business and operations.

Field Support

In-field visitations by specialised Muffin Break Operations Consultants. The consultant to franchisee ratio is held at 1:12 to ensure franchise partners receive regular visitations.

Resources to Train your Staff

Ongoing training is provided via:

- Annual operations training programs, which aim to improve consistency and reward outstanding performance.
- Online training modules delivered through Muffin Break’s eLearning communication and training portal.
- Regional Group Meetings where workshops, food demonstrations and training skills are delivered.