Episode#20

Franchise owner journey: Pappi Mukasa, CouriersPlease - Spent 9 years in a refugee camp before making his way to Australia, Pappi had an entrepreneurial calling even after finishing a Civil Engineering Degree with Honours. 

The urge to have career freedom with his own business was just too strong.

In Episode#20 - 0:26 Pappi's background on arriving in Australia in 2005 after 9 years in a refugee camp in Tanzania after escaping war in 1996 between The Democratic Republic of Congo and Rawanda.

3:00 Getting assimilated into Australia, what it's like, learning english, and the help that he and his family got at the time. In comparison to support services now believing that overwhelm has seen the support services to immigrants reduced.

4:45 What school was like and finishing high school onto progression into higher education studies in pursuit of a Civil Engineering Degree.

5:55 Diverting from Civil Engineering which his dad wanted him to do, and where the passion for business began while in the refugee camp. The passion for business began when using some of the money dad was making as a security guard of $20 a month in the camp, and buying fruit and on-selling it for profit.

7:34 Why and how CouriersPlease - Working as an apprentice in engineering in Regional Victoria for 3 months, and Pappi knew at that point that it was not what he wanted to do. Starting to look for something different, his thinking was directed to online sales and logistics that he saw growing, and had a connection to a person with CouriersPlease, so he called him and understood more.

10:20 Pappi quit his job with a nervous dad worried about his path and financial security. Pappi was prepared to back himself and took the leap and bought the business 5 years ago.

12:00 What training was like and how the business operates for him, and what he found the most difficult part of the business - which was learning the territory that he needs to get around in for deliveries. This took about 6 months for him to feel really comfortable finding his way around.

14:00 Loving meeting people and being his own boss, Pappi describes what his day is like from start to finish with timings and details, the process and flexibility of the business.

15:45 Why change territories - Pappi started on one territory and ran that for about 4 years, and have now moved to the Collingwood territory - all for variety in his day and something new.

16:32 What keeps Pappi going and what he loves about the business and drives him to keep growing it every day. He loves his customers and loves giving the best possible service and support that he can.

18:00 What do people ask him about being a franchise partner with CouriersPlease.

Podcast Produced by: magnetic business media

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